EM&AI is a leading artificial intelligence (AI) technology company in Vietnam, specializing in natural language processing (NLP) and conversational AI solutions. With a strong commitment to quality and excellence in management, EM&AI has built a network of over 100 mid-sized and large enterprise clients, solidifying its position in the AI industry.
Founded in 2017, EM&AI focuses on developing Virtual Agent, an intelligent virtual assistant capable of contextual interaction and continuous learning through Hybridchat. The company has also introduced Virtual QC, an AI-powered assistant that automates contact center quality assessment, reducing manual workload by up to 80% and enhancing operational efficiency.
With continuous innovation, EM&AI has achieved numerous prestigious awards and made a strong impact on Vietnam’s startup ecosystem. Some of its notable achievements include Third Prize at the Vietnam Talent Awards 2017, Runner-up at TECHFEST Vietnam’s National Innovation Technopreneur Contest 2020, and the Sao Khue Award 2021.
In Shark Tank Vietnam Season 5, EM&AI successfully secured a $1 million investment for a 5% equity stake from Shark Liên, aiming to expand its Voicebot AI solutions to the global market. Continuing its growth trajectory, the company later raised an additional $4 million for a 25% equity stake at the Danang Venture and Angel Summit 2024 (DAVAS 2024), following a prior $3.5 million angel investment.
As of April 2023, EM&AI’s Voicebot AI platform has facilitated over 4.7 million minutes of calls, while its Virtual QC system has automatically evaluated 18.3 million minutes of call recordings.
With its AI Self-Service ecosystem, EM&AI is revolutionizing customer service automation and contact center quality management, helping businesses enhance operational efficiency and improve customer experiences worldwide.
